IT Support Activity of the Occitanie RegionActivité du support informatique de la Région Occitanie
Activité du support informatique de la Région OccitanieIT Support Activity of the Occitanie Region
This dataset is published by the Direction de l'Information et du Numérique (IT and Digital Department) of the Région Occitanie in France. It tracks internal IT support activity for the region's information systems, covering incidents, assistance requests and service requests submitted by internal users. Each declaration or request generates a record that can be used to monitor support volumes and response activity over time. The data is intended for internal administrative and IT management purposes, offering insight into how the regional administration's helpdesk and support services are used by staff.La Direction de l'Information et du Numérique de la Région Occitanie propose un ensemble de services à l'attention des utilisateurs internes des systèmes d'information. Chaque utilisateur peut déclarer un incident, réaliser une demande d'assistance ou de service. Chaque déclaration / demande fait...
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Data schema (5 fields)
Click a field to see example values.
| Field | Type | Description |
|---|---|---|
| d_creationDate d'ouverture | date | Date the support ticket was opened.Date the support ticket was opened. |
| d_clottechDate de clôture | date | Date the support ticket was closed.Date the support ticket was closed. |
| idt_appelNuméro de la sollicitation | text | Unique identifier for the support request.Unique identifier for the support request. |
| service | text | Type of IT service requested or declared.Type of IT service requested or declared. |
| qualification | text | Classification of the request, e.g. incident or service request.Classification of the request, e.g. incident or service request. |
Schema captured from opendatasoft 3 days ago.
Query the data
Pick columns and a sort, then fetch a live preview straight from the source. Choose an API-filterable column (marked ▾) under “Where” to pick from its list of values.
Sample data (5 records)
| d_creation | d_clottech | idt_appel | service | qualification |
|---|---|---|---|---|
| 2018-04-12 | 2018-04-12 | SOL0001717 | Déclarer un incident informatique | Incident |
| 2019-11-12 | 2019-11-12 | SOL0076288 | Demande d'information | Assistance |
| 2022-10-17 | 2022-10-24 | SOL0207941 | Demande diverse (non référencée dans cette liste) | Demande de service |
| 2023-05-12 | 2023-05-15 | SOL0231003 | Demande d'assistance à l'utilisation d'une application métier | Assistance |
| 2024-04-11 | 2024-04-17 | SOL0270788 | Mobilité | Demande de service |
Live sample captured at profiling time — values may have changed upstream.
Verification Status
Using the API
Configuration
- Base URL
- https://data.laregion.fr/api/explore/v2.1/catalog/datasets/sollicitations-cr-occitanie
License
- ✓ Redistributable
- ✓ Attribution required
Query examples
curl -s 'https://data.laregion.fr/api/explore/v2.1/catalog/datasets/sollicitations-cr-occitanie/records?limit=20' -H 'Accept: application/json'First 20 records of the dataset as JSON.
Uses the Opendatasoft Explore v2.1 syntax — supports select, where, group_by and order_by.
Rate limits
Dataset
Volume & freshness
License
No license declared upstream.
Source: opendatasoft
Machine-readable & source
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