Service quality indicators (SNCF and RATP)Indicateurs de qualité de service (SNCF et RATP)
Indicateurs de qualité de service (SNCF et RATP)Service quality indicators (SNCF and RATP)
This dataset provides quarterly service quality indicators covering the passenger journey for RATP contracts (train, metro, tramway and bus in Paris, dedicated-lane buses, inner suburbs, Noctilien night buses) and SNCF contracts (train, tram-train and Noctilien). It is published on the Île-de-France regional open data portal and is maintained by the regional authority. Accompanying documentation describes the indicators in more detail. The data can be used to monitor and compare the performance of public transport operators across the Paris region over time.Ce jeu de données est le résultat trimestriel des indicateurs de qualité de service du parcours voyageurs pour les contrats RATP (Train, Métro, Tramway et Bus : Paris, Bus en site propre, Petite Couronne, Noctilien) et SNCF (Train, Tram-Train et Noctilien). Documentation Une documentation relativ...
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Data schema (13 fields)
Click a field to see example values.
| Fill | Field | Type | Description |
|---|---|---|---|
| 100% | operatorname | text | Name of the main transport operator.Libellé du transporteur principal (opérateur) |
| 100% | theme | text | Thematic category of the quality indicator.Thème de l’indicateur |
| 100% | indicatorIndicateur | text | Name of the service quality indicator measured.Indicateur de qualité de service produite |
| 100% | transportmode | text | Transport mode of the line (e.g. train, metro, bus).Mode de la ligne |
| 28.6% | transportsubmode | text | Sub-mode of the transport line.Sous-mode de la ligne |
| 149.1% | id_lineId line | text | Reference identifier of the commercial line.Identifiant de référence de ligne commerciale |
| 154.8% | name_lineName line | text | Commercial name of the line.Nom commercial de la ligne |
| 100% | trimesterTrimestre | text | Quarter during which the measurement was taken.Période de la mesure |
| 100% | yearAnnee | int | Year of the measurement.Année de la mesure |
| 92.4% | percent_resultResultatEnPourcentage | double | Measurement result expressed as a percentage.Résultat de la mesure en pourcentage |
| 4.5% | occurrence_resultResultatEnOccurrence | text | Number of occurrences recorded for the indicator.Nombre d’occurrences de l’indicateur mesuré |
| 91.9% | objectif_reference_contratObjectif référence contrat | double | Target value set by the contract for this indicator.Target value set by the contract for this indicator. |
| 98.1% | penalityPenalite | text | Indicates whether the indicator is subject to financial penalties.Indicateur soumis à des pénalités financières |
Schema captured from opendatasoft 3 days ago.
Query the data
Pick columns and a sort, then fetch a live preview straight from the source. Choose an API-filterable column (marked ▾) under “Where” to pick from its list of values.
Sample data (5 records)
Record 1year: 2022 · theme: Elévatique
{
"year": 2022,
"theme": "Elévatique",
"id_line": [
"C01743"
],
"penality": "Non",
"indicator": "Délai d'information en cas de pannes des ascenseurs",
"name_line": [
"B"
],
"trimester": "Global",
"operatorname": "SNCF",
"transportmode": "RER",
"percent_result": 94.5,
"transportsubmode": null,
"occurrence_result": null,
"objectif_reference_contrat": 98
}Record 2year: 2024 · theme: Information voyageurs
{
"year": 2024,
"theme": "Information voyageurs",
"id_line": [
"C01390",
"C01391",
"C01679"
],
"penality": "Non",
"indicator": "Information en cas de travaux",
"name_line": [
"T2",
"T3a",
"T3b"
],
"trimester": "T4",
"operatorname": "RATP",
"transportmode": "Tramway",
"percent_result": null,
"transportsubmode": "Tramway groupe 2",
"occurrence_result": null,
"objectif_reference_contrat": 98.5
}Record 3year: 2023 · theme: Ventes & Validations
{
"year": 2023,
"theme": "Ventes & Validations",
"id_line": [
"C01743"
],
"penality": "Non",
"indicator": "Efficacité des lignes de Contrôles Automatiques Banlieue (CAB)",
"name_line": [
"B"
],
"trimester": "T3",
"operatorname": "SNCF",
"transportmode": "RER",
"percent_result": 94.1228327870783,
"transportsubmode": null,
"occurrence_result": null,
"objectif_reference_contrat": 93
}Record 4year: 2023 · theme: Elévatique
{
"year": 2023,
"theme": "Elévatique",
"id_line": [
"C01728"
],
"penality": "Non",
"indicator": "Disponibilité des escaliers mécaniques",
"name_line": [
"D"
],
"trimester": "T3",
"operatorname": "SNCF",
"transportmode": "RER",
"percent_result": 98.8421553584212,
"transportsubmode": null,
"occurrence_result": null,
"objectif_reference_contrat": 98
}Record 5year: 2023 · theme: Information voyageurs
{
"year": 2023,
"theme": "Information voyageurs",
"id_line": [
"C01999"
],
"penality": "Non",
"indicator": "Information voyageurs statique en situation normale à bord",
"name_line": [
"T11"
],
"trimester": "T2",
"operatorname": "SNCF",
"transportmode": "Tramtrain",
"percent_result": 100,
"transportsubmode": null,
"occurrence_result": null,
"objectif_reference_contrat": 98
}Live sample captured at profiling time — values may have changed upstream.
Verification Status
Using the API
Configuration
- Base URL
- https://data.iledefrance.fr/api/explore/v2.1/catalog/datasets/indicateurs-de-qualite-de-service-sncf-et-ratp
License
Terms stated by the source (not a recognized license):
https://doc.transport.data.gouv.fr/le-point-d-acces-national/cadre-juridique/conditions-dutilisation-des-donnees/licence-odbl
Query examples
curl -s 'https://data.iledefrance.fr/api/explore/v2.1/catalog/datasets/indicateurs-de-qualite-de-service-sncf-et-ratp/records?limit=20' -H 'Accept: application/json'First 20 records of the dataset as JSON.
Uses the Opendatasoft Explore v2.1 syntax — supports select, where, group_by and order_by.
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Dataset
Volume & freshness
License
No license declared upstream.
Source: opendatasoft
Machine-readable & source
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