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Ce document présente une colonne « solution proposée au citoyen », qui expose le fait que le citoyen s’est vu proposer une solution à son problème précis pouvant être implémentée à court terme. Le résultat peut être soit la correction du problème d’accessibilité, à défaut la fourniture d’une alternative accessible équivalente en termes de fonctionnalités. Dans l’hypothèse où la mise en pratique de la proposition constituerait une [charge de travail ou financière disproportionnée](https://accessibilite.public.lu/fr/obligations.html#d%C3%A9rogation-pour-charge-disproportionn%C3%A9e), le citoyen reçoit bien évidemment une réponse, sans pour autant que cette dernière puisse être qualifiée de solution. Une réclamation peut également porter sur des éléments ne s’inscrivant pas dans le cadre de la loi, l’organisme en est informé et prend seul l’initiative de l’opportunité d’une réponse, aucune obligation légale ne 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